Privacy Policy
Last updated: January 2025
Our Commitment to Your Privacy
At Chatari, Inc., we believe privacy is a fundamental right. We've designed our service from the ground up to protect your personal information and give you control over your data. This Privacy Policy explains how we collect, use, and protect your information when you use Chatari.
Information We Collect
Information You Provide
- Account Information: Your phone number (for SMS delivery), email address (optional, for account recovery), and payment information (processed securely through our payment partners)
- Message Content: The questions you send to Chatari and the AI-generated responses
- Preferences: Your service preferences and settings
Information Collected Automatically
- Usage Data: Message timestamps, frequency of use, and message count (for billing purposes)
- Technical Data: Message delivery status and error logs for service reliability
How We Use Your Information
We use your information solely to:
- Deliver AI-powered responses to your questions
- Process your subscription and payments
- Improve our service quality and AI response accuracy
- Communicate important service updates
- Comply with legal obligations
What We Don't Do
- We never sell your personal data to third parties
- We never use your messages for advertising or marketing purposes
- We never build profiles about you for commercial purposes
- We never share your message content with third parties except as required by law
Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for message transmission
- Secure data storage with encryption at rest
- Regular security audits and penetration testing
- Strict access controls and employee training
- Automatic deletion of message content after 30 days (unless you opt for conversation history)
Your Rights and Control
You have complete control over your data:
- Access: Request a copy of all data we have about you
- Correction: Update or correct your personal information
- Deletion: Request deletion of your account and all associated data
- Portability: Export your conversation history
- Opt-out: Unsubscribe from non-essential communications
Third-Party Services
We work with trusted partners to provide our service:
- AI Providers: OpenAI (GPT), Anthropic (Claude), and Google (Gemini) process your questions to generate responses. Each provider processes data according to their privacy policies, but they do not retain your personal information.
- Payment Processors: We use industry-leading payment providers who handle your payment information securely. We never store your full credit card details.
- SMS Carriers: Your messages are transmitted through telecommunications carriers who are bound by strict privacy regulations.
Data Retention
- Message Content: Automatically deleted after 30 days (or immediately if you choose)
- Account Information: Retained while your account is active and for 90 days after closure
- Billing Records: Retained as required by tax and accounting laws
International Users
Chatari operates globally. By using our service, you consent to the transfer of your information to the United States for processing. We ensure all international data transfers comply with applicable privacy laws.
Children's Privacy
Chatari is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via SMS or email. Continued use of Chatari after changes constitutes acceptance of the updated policy.
Contact Us
GDPR Compliance (For European Users)
For users in the European Economic Area, Chatari complies with the General Data Protection Regulation (GDPR). Our legal bases for processing your data are:
- Contract: To provide the Chatari service you've subscribed to
- Legitimate Interests: To improve our service and ensure security
- Legal Obligation: To comply with applicable laws
- Consent: Where explicitly provided for optional features
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to opt-out of the sale of personal information (though we never sell your data) and the right to non-discrimination for exercising privacy rights.